FREQUENTLY ASKED QUESTIONS
Choose the product you would like to customize, select the available options, and use our online design tool to create your design or upload your own artwork.
Review your design carefully, add the product to your cart and complete checkout and payment.
Once payment is successfully completed, your order is confirmed and can move into production.
Our online design tool allows you to personalize eligible products directly on the website.
Depending on the product, you can add text, upload images or logos, position your artwork and preview how your design will appear.
The design you submit at checkout is the design we will use for production
No. If you designed or uploaded your artwork through our online customization tool, you do not need to send it separately.
The artwork submitted with your order is what we will use for production.
No. The mentorship focuses on building and improving your print business, not machine operation, certification, or repairs.
No. The preview you see in the online designer is your proof.
Please review your design carefully before adding it to your cart and completing payment.
By placing your order, you confirm that you are satisfied with the design, spelling, positioning, size, colours and other details shown in your submitted artwork.
Possibly.
Our online store includes products that can be ordered and customized directly. For specialized projects, bulk orders or products that are not currently listed, please contact us separately to discuss your project.
Artwork & File Uploads
Always upload the highest-quality version of your artwork available.
For logos and graphics, transparent PNG or vector files such as SVG are ideal when supported by the online designer.
High-resolution JPG or JPEG files may also work well for photographs and full-colour images.
Please use the file formats accepted by the upload tool when creating your design.
Online orders are produced from the design submitted by the customer.
We do not provide manual design proofing as part of the standard online ordering process and do not routinely check or correct spelling, grammar, image quality, resolution, positioning, sizing or other design choices before production.
Please review your design carefully before completing checkout.
If an uploaded image is low resolution, the finished print may also appear blurry or pixelated.
Use the highest-resolution original file you have and avoid enlarging small images significantly.
Your finished product will reflect the quality of the artwork submitted.
